SEPA Direct Debits can be used for recurring payments like utility and phone bills, and one-time purchases. You just need to complete the mandate or authorisation provided by the service provider adding your account’s IBAN and signature. By doing so, you are giving the service provider the right to debit funds from your account once or on a regular basis.
How’s the payment processed?
We reserve the amount for the transaction in your account in the afternoon one business day before the scheduled collection date (you can find this date in the app’s “Scheduled transfers” section) to make sure that your SEPA Direct Debits are paid successfully.
To avoid rejection and potential merchant fees, ensure that your account has sufficient funds. If a deduction is rejected, you will need to contact the merchant to reschedule, as we will not attempt the charge again.
Have you found an incorrect or fraudulent SEPA Direct Debit in your account?
You will be able to return any SEPA Direct Debit which is no older than 56 days directly from the Vivid app by following these steps:
Log into the account that was charged and navigate to your timeline
Tap on the transaction to see the details
Then tap “Report an issue” and then “Request refund”.
Describe the reason why the direct debit needs to be returned.
Tap “Send request” and the debited amount will be credited to your balance right away.
If you need to return more than one SEPA Direct Debit, just repeat the steps mentioned above for every transaction you wish to retract.
Please note that this direct debit return feature does not cancel any contract or subscription you may have with the merchant. To do so, please contact the merchant directly to avoid future charges.
Please note: SEPA Direct Debits are currently not available for customers with an NL, LU or ES IBAN.