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How can I collect payments from my customers?
How can I collect payments from my customers?
Updated yesterday

Our Invoice Creation feature helps you easily create and send your own invoices, making it simple to collect payments from your customers.

This feature is available for all tariff plans and is free of charge for General Business and Freelancer accounts, and can be issued by any role in the Business Account. There are also no limits on how many invoices you can create and send.

Key benefits:

  • Easy and Customizable: Fill in payer details, payment destination, service descriptions, and VAT amounts to create personalized invoices.

  • Simple Payment Collection: Choose to receive payments in your business account or an external bank account — no need to share account details manually.

  • Track Payments: Easily track issued and paid invoices from the Invoices menu in your business account.

How do I issue an Invoice?

Currently, invoices can only be created through the Web Interface. Follow these steps to create and issue an invoice:

  1. Access the Invoice Menu: Navigate to the Invoice menu in the sidebar of the Web Interface. Click Create Invoice.

  2. Enter Payer Details: You can select a saved beneficiary from the dropdown list or enter a new payer’s details, including Name, Email, Address (Country, City, Postal Code), and VAT Number (optional)

  3. Add Charge Details: Provide details for the items or services being billed:

    1. Invoice Number: We will suggest an invoice number, but you can customize it if needed.

    2. Items: Add the following details for each item:

      1. Description

      2. Quantity

      3. Price

      4. Units (e.g., piece, hour, kg, day)

      5. VAT amount (if applicable)

    3. You can include multiple items in one invoice.

    4. The total amount due will be calculated and displayed automatically.

  4. Set the Due Date and Payment Account

    1. Due Date: Set the deadline for payment.

    2. Receiving Account: Choose where to receive the payment:

      1. Vivid Business Account: Select up to two Vivid Business accounts (only EUR accounts are available).

      2. External Bank Account: Enter the IBAN, BIC/SWIFT code, and bank name. Note: Payments to external bank accounts cannot be automatically reconciled with Vivid invoices.

  5. Review and Issue the Invoice: Review all the details carefully. If everything is correct, click Issue Invoice. You can download the invoice and share it with your customers.

Invoices will be issued in PDF format and in the language set for your business account.

Tracking Invoices

All created invoices are visible in the Invoice menu of your business account. When an invoice is paid, mark it as Done to update its status.

Invoice Example

Here’s an example of what the invoice looks like:

Most Frequently Asked Questions

  • Can I delete an invoice?

    Yes, select the issued invoice and click Cancel Invoice.

  • Can I create multiple invoices?

    Yes, there is no limit to the number of invoices you can create.

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