Vivid Money S.A. acts as an electronic money institution (EMI) for the provision of payment accounts and cooperates with different financial service providers for certain features.
Customers of Vivid have a contractual relationship solely with Vivid Money S.A. For assistance, please contact Vivid Money S.A. directly.
Banking Circle S.A
If you have a DE IBAN, DK IBAN or LUxx 4080 IBAN, the IBAN is a virtual IBAN (vIBAN) provided by Banking Circle to Vivid Money S.A., and assigned to you by Vivid Money S.A. It doesn’t make you a customer of Banking Circle - they provide Vivid with the infrastructure to offer you an IBAN — specifically, a virtual IBAN (vIBAN) — which enables you to send and receive SEPA payments.
For these vIBANs, Banking Circle appears as the IBAN provider in connection with SEPA transactions. So, when you see “Banking Circle” mentioned, keep in mind that they’re providing this service on behalf of Vivid Money S.A.
Additionally, the electronic money you hold in your Vivid Money account is safeguarded in a dedicated account maintained by Vivid Money S.A. with Banking Circle S.A. This ensures that your funds are securely protected in accordance with regulatory requirements.
Banking Circle also acts as Vivid Money S.A.’s payment services provider for SEPA transfers across all IBANs linked to Vivid accounts, regardless of the country in which the IBAN is issued.
Thunes
For some of our outgoing international transfers, Thunes processes these as Vivid’s service provider and partner. This enables you to send funds abroad efficiently and securely via your Vivid account. For these international transfers, Thunes is typically shown as the payment service provider handling the transaction.
Wise
For some incoming international transfers to your account, Vivid Money S.A. partners with Wise to receive these transfers. This enables customers to receive international transfers from a wide range of countries in many different currencies. If you are sending an international transfer to your Vivid account, it may show Wise as the recipient institution.