It is totally free to order a POS terminal. However, fees are applied in certain situations as well as the fee applied to each card transaction using the POS terminal.
Transaction fees
For each transaction made using the POS terminal, a fee is charged based on your tariff plan. Please refer to our pricing schedule here for the full breakdown.
Early return fee
When you complete the POS terminal onboarding, you agree to renting the terminal on a 12-month contract. It is free but if you cancel the contract early, you will be charged EUR 20 for each unused month and cover the shipping costs.
For example, if you begin your 12 month contract in January and decide to return the terminal in July, you will pay EUR 20 x 5 remaining months = EUR 100 (plus shipping costs).
Minimum turnover fee
If your turnover is under EUR 10,000 in a calendar month, you will be charged EUR 20. If you do not meet this condition during the initial setup month, you will not be charged.
Failure to return fee
If you decide to stop using your terminal or close your Vivid account, you must return the terminal to Vivid. See the details here on how to return the terminal to Vivid.
If you do not return your terminal, the cost for this is EUR 320 + VAT.