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Returning a POS terminal

Updated yesterday

If you wish to return a POS terminal, please follow the steps below:

  1. Contact our customer support team so we can register the return in our system

  2. Take note of any fees that may relate to an early return of the terminal inside the minimum contract term here.

  3. Arrange for the terminal to be returned back to the address below

Vivid Money GmbH

Zimmerstrasse 78

Berlin 10778

Germany

Will I be charged if I don’t return the POS terminal?

Yes, if you do not return your terminal, the cost for this is EUR 320 + VAT.

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