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Using the POS terminal

Updated yesterday

When you are in the Terminal section of your account, you will see at the top the current status of your terminal:

Active – your terminal is ready to accept payments.

Inactive – possible reasons:

  • You have not completed the terminal set up. Refer to our guide here.

  • The terminal has been blocked by Vivid. Please contact our customer support team to assist with this.

  • There is a technical issue. Please contact our customer support team to assist with this.

What card types are supported for payment?

For card payment, the following methods are supported: Visa, Mastercard, Apple Pay, and Google Pay.

How do I find the passcodes for my terminal and what are they for?

In your Vivid account, you can view and change your passcodes for the POS terminal:

  1. Click Get Paid

  2. Click on the Terminals section

  3. Click on the specific terminal you wish to use

  4. Click on Passcodes

  5. To view a passcode, click the eye symbol on the right side

  6. If you wish to change the passcode, just delete the existing one and add a new one

Please note: it can take up to 3 hours for the new passcode to be synchronized to the terminal.

There are three passcodes linked to your terminal:

Transaction passcode – this must be used in order to see previous transactions on the terminal and to get to the Refunds section.

Settings passcode – to change the configuration of your terminal.

Refund passcode – this is an optional passcode that is required in order to issue a refund.

What information is available in my Vivid account?

  1. All of the transactions made with the terminal - this can be broken down by specific terminal

  2. The stores linked to each terminal

  3. Terminal details and settings

How do I update the store address linked to the terminal or assign the terminal to a different store?

Please contact our customer support team via chat and we will assist you to do this.

If you are wanting to reassign the terminal to a different store, please ensure you have already added the new store in your account.

Can I integrate my cash register with the POS terminal?

This depends on the provider of your cash register. Please contact your cash register provider to assist you with this.

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