When you are in the Terminal section of your account, you will see at the top the current status of your terminal:
Active – your terminal is ready to accept payments.
Inactive – possible reasons:
You have not completed the terminal set up. Refer to our guide here.
The terminal has been blocked by Vivid. Please contact our customer support team to assist with this.
There is a technical issue. Please contact our customer support team to assist with this.
What card types are supported for payment?
For card payment, the following methods are supported: Visa, Mastercard, Apple Pay, and Google Pay.
How do I find the passcodes for my terminal and what are they for?
In your Vivid account, you can view and change your passcodes for the POS terminal:
Click Get Paid
Click on the Terminals section
Click on the specific terminal you wish to use
Click on Passcodes
To view a passcode, click the eye symbol on the right side
If you wish to change the passcode, just delete the existing one and add a new one
Please note: it can take up to 3 hours for the new passcode to be synchronized to the terminal.
There are three passcodes linked to your terminal:
Transaction passcode – this must be used in order to see previous transactions on the terminal and to get to the Refunds section.
Settings passcode – to change the configuration of your terminal.
Refund passcode – this is an optional passcode that is required in order to issue a refund.
What information is available in my Vivid account?
All of the transactions made with the terminal - this can be broken down by specific terminal
The stores linked to each terminal
Terminal details and settings
How do I update the store address linked to the terminal or assign the terminal to a different store?
Please contact our customer support team via chat and we will assist you to do this.
If you are wanting to reassign the terminal to a different store, please ensure you have already added the new store in your account.
Can I integrate my cash register with the POS terminal?
This depends on the provider of your cash register. Please contact your cash register provider to assist you with this.