The timeframe for a transfer to arrive in your business account or the recipient's account varies depending on the type of transfer you initiate.

Transfers Between My Accounts and Vivid Business Customers are typically instant. However, additional safety controls may occasionally delay some transfers. We process these transfers as quickly as possible to ensure the security of our platform and your finances.

SEPA Transfers usually take 1-2 business days to appear in your business account or the recipient's account, excluding public holidays and weekends. Please note that additional safety checks might cause delays. If further verification is needed, check your email or the Ticket section in your Vivid Money App for any questions from us.

Instant SEPA transfers are sent and received within seconds, provided that the other participating bank is compatible with this transfer method.

International Transfers typically take up to 5 business days to reach your business account or the recipient's account. Similar to SEPA transfers, additional safety checks may occur.

Finally, if you make an Instant Top-up, such as a card top-up, the funds are typically available immediately. However, like with transfers, additional security checks may occasionally cause a brief delay. We appreciate your patience as we work to complete your instant top-up as quickly as possible.

We are committed to processing all transfers promptly while ensuring the security of our platform and your finances. If a transfer hasn't arrived in your business account or the recipient's account within the expected timeframe and you haven't received any requests for additional information, please contact our customer support team. We will investigate the delay and assist you further.