At Vivid Business, safeguarding our customers' accounts is a top priority. For security reasons, we occasionally conduct routine checks on transfers. International Transfers, in particular, are subject to a higher level of scrutiny compared to SEPA transfers.
During these checks, we may request additional documents or information to verify the transfer. Requests for information will be sent to your email or via push notification if you use the Vivid Money App.
To ensure a prompt response and expedite the review process, we recommend having the following information ready:
Purpose of the transfer
Relation to the sender
To verify this information, you need to submit documents such as invoices, agreements, or transportation documents related to the delivery of goods.
Having these documents prepared in advance will help us make a decision more quickly.
If the provided documents are insufficient, the transfer will be rejected, and the funds will be returned.