By continuing to use our services, you agree to the latest update of our Terms and Conditions. If you choose not to accept these changes, you may opt to close your account at no cost and without prior notice before the date the proposed update comes into effect.
Editorial or other minor changes generally come into effect immediately, to the extent that they do not materially change the terms and conditions of the product or service offered. However, substantial changes will always be communicated following the notice period and subject to your consent before they are implemented. In both cases, we’ll inform you about the changes through email.
How do I accept?
You accept in the Vivid app on your phone. The website doesn't support this step.
Open the Vivid app in the right account:
Updates to the Business Terms and Conditions are accepted in your Business account.
Updates to the Personal Terms and Conditions are accepted in your Personal account. You can switch between your Business and Personal accounts in the app.
On the Home screen, tap the banner about the Terms and Conditions update.
Read the update and tap Accept.
What to do if the link from an email doesn't open or leads to account opening/app download? Don't start a new sign-up. Open the Vivid app instead and follow the steps above.
I don't see the banner
Update the Vivid app to the latest version.
Log out and log in again. On Android, you can also clear the app cache.
If you also have a Personal account, check it as well. The banner appears in the account the update applies to.
If the banner is still missing, you have probably already accepted. Not sure? Message us in the chat with a screenshot of your Home screen and we'll check.
I accepted, but I still get reminder emails
Check that there is no banner on the Home screen of the Vivid app on your phone. If you also have a Personal account, check its Home screen as well. If there is no banner and you accepted in your Personal account, you can ignore the reminder.