If your account is blocked, please respond promptly to any requests for information or documents sent to your business account. You can access these requests through the following:
Web Interface: A banner will appear on your account dashboard. Click "Check Status" to view the request.
Vivid Money App: Go to the Support section, then select "Ticket" to review the request.
Additionally, all users with the roles of Owner and Admin will receive both an email and a push notification about the request.
Please note that our team typically requires up to 24 hours to review and respond to your submission.
Haven’t received any updates yet? Kindly remain patient and monitor your business account for updates. If needed, you can reach out to our customer support team directly from your business account, and we will assist with any account-related concerns.