If you’ve received an SMS or email from us containing a suspicious link, we strongly advise you not to open it. This is a scam. This link hasn’t been sent by us, even if you received it in the same thread as previous SMS messages or emails that we’ve sent you.

If you receive an SMS or email asking you to open an unofficial link that appears to be from Vivid, even if 'Vivid Money' is in the URL, it's not from us!

The webpage from this link will mimic our website or app and request your login information, such as your password, PIN codes, or codes received via SMS or email. We will never ask for such personal information. Please do not provide this data to anyone, even a Vivid employee.

You might also be asked for your card details. Remember, your full card details and CVV are only for online payments on merchant websites and apps – we will never request these details either.

After providing your information, someone pretending to work for Vivid may call you, asking you to complete suspicious operations, provide additional account data, or authorize transactions via your app. We will never call you once your account is open, and you should never confirm a payment on your Vivid app if you didn't initiate it yourself.

If we need to reach you, we will always contact you through the support chat in our Vivid app or via email. For Vivid Business Customer Care, our email address is [email protected]. For PILE customers, it is [email protected]. We will never contact you by phone once your account is opened, nor will we request additional information via SMS.

On our website, you can find links to all our official social media channels. We will never contact you through other pages or third-party sources.