As a fully licensed financial service provider in various European countries, Vivid adheres to both European and local regulations aimed at preventing money laundering, terrorist financing, and fraud. In some cases, this requires us to pause or even decline certain transactions.
Common reasons for declining a transaction include:
Incorrect or false information provided: We will sometimes require additional information or documentation for the transfers. If the provided information is insufficient, we may decline the transaction.
Name mismatch: The account holder’s name did not match the sender’s instructions. If this occurs, we recommend asking the sender to use your full account holder's name as listed.
Terms and Conditions violation: There is reason to believe that our Terms and Conditions may have been deliberately violated.
While we understand these measures may cause temporary disruptions, they are essential to protect against fraud and ensure compliance with anti-money laundering regulations. We do not intend to cause any difficulties for the customer’s legitimate business transactions.
If a transfer is declined, the funds will, in most cases, be reversed and returned to the sender’s account.