Vivid Money reserves the right to terminate the business relationship with the account holder. This is always possible with 2 months' notice (10 days in case of business customers) without giving a reason. However, we can also terminate an account under certain important circumstances (for important reasons), including:
Incorrect or false information provided by the account holder.
There's reason to believe there's a deliberate violation of our Terms and Conditions.
Severe changes in the account holder’s creditworthiness.
Evidence of the account being hacked or used to carry out illegal purposes.
Changes in your business nature, with a list of unsupported industries. You may check the list of unsupported industries here
In certain circumstances, we need to do this with immediate notice, i.e., without the 2-month / 10-day notice period.
We will send this communication via email. Kindly note that any termination is final. Account termination is always a step that is a last resort from our perspective as well, and it has diligently been taken, which means the decision can’t be reversed.