Yes, our company utilises Artificial Intelligence (AI) in various ways to enhance efficiency and improve customer support.
How is AI used in customer support?
AI reinforces multiple aspects of our customer support, including:
Automated AI-supported translations for customer communication and support tickets to ensure smooth and effective assistance in multiple languages
AI-powered chatbot that assists with frequently asked questions and provides instant support
AI tools that help our customer support and compliance teams by suggesting responses, summarising conversations, and improving response accuracy
AI models that assist our quality assurance team in identifying service issues, ensuring consistent excellence in customer experience
Does AI assist with operations beyond customer support?
Yes, examples include:
Enhancing internal research and data analysis
Assisting with process automation and workflow improvements in various departments
AI-powered identity verification systems that safeguard customers and our services against fraud and impersonation
Utilizing AI-powered features in office tools and workflow management platforms like Google Docs, Jira, and other collaboration tools to improve productivity and efficiency