I’ve opened an account, but it is limited — what does that mean?
The details you have provided passed our initial assessment and your account opening was provisionally accepted. This means you can start using some of our services while we conduct a more detailed review.
What can I do while my account is limited?
You can still use a wide range of our core features:
Receive incoming SEPA and internal transfers from shareholders with 10%+ ownership
Make internal transfers between your business’s EU-based accounts
Issue Vivid Business cards, make purchases, and earn/redeem cashback
Top up or withdraw from your Interest Account
Add team members
Open additional accounts
Manage the chosen plan
What features are restricted?
All other incoming and outgoing transfers (not covered above) will be pending
SEPA Direct Debits from your account are unavailable
Cash withdrawals with the physical card are unavailable
What to expect from the extended review?
Our team will conduct a more in-depth analysis of your business information. During this process, they may:
Create an inquiry requesting additional documents or information
Approve your account fully if all information aligns with our terms and conditions
⏱ The review usually takes up to 24 hours, but may vary depending on the current total volume of business account applications.
How will I know if you need more information?
If we need additional information from your side:
An inquiry will appear in the ‘Tickets’ section in the Support tab of your mobile App and Web
You will receive an email and push notification about the request for additional information
Timelines of the review and its result will depend on the provided information as well as the validity and legibility of provided documents.
I’ve submitted all the information, but my account is still limited — what now?
If your inquiry ticket has been closed but your account is still limited, please contact the Support team for further assistance.
Please note: After the review, we may determine that we’re unable to provide full access to our services for your business. This decision may be based on factors such as your business activities or risk levels that fall outside the scope of what we can support. Nevertheless, you will maintain access to the features available in the limited state and will be able to benefit from our investment services and cashback on card purchases.