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Why is my new Vivid Business account limited?

Updated over 2 weeks ago

I’ve opened an account, but it is limited — what does that mean?

The details you have provided passed our initial assessment and your account opening was provisionally accepted. This means you can start using some of our services while we conduct a more detailed review.

What can I do while my account is limited?

You can still use a wide range of our core features:

  1. Receive transfers from shareholders (with 10%+ ownership) via SEPA and P2P

  2. Transfer funds between other accounts of your company (within the EU) via SEPA and P2P

  3. Issue cards, make purchases, and earn up to 10% cashback

  4. Access Interest Accounts — choose between a Fixed Rate or Interest Strategies (except Bulgaria, Portugal, Hungary, and Poland)

  5. Access Interest Accounts — get daily returns with a fixed rate (for Bulgaria, Portugal, Hungary, and Poland)

  6. Open a Crypto Earn account and start earning rewards

  7. Issue and send invoices to your clients

  8. Accept card payments from clients via invoices, payment links, or e-commerce plugins

  9. Add team members

  10. Sync all accounts using the integrated bookkeeping tool

  11. Access Business Travel — book flights and accommodation directly from the app

What features are restricted?

  1. Any other incoming and outgoing transfers will remain pending

  2. SEPA Direct Debits taken from your account are unavailable

  3. Cash withdrawals are unavailable

  4. Interest Strategies are unavailable (for Bulgaria, Portugal, Hungary, and Poland)

What to expect from the extended review?

Our team will conduct a more in-depth analysis of your business information. During this process, they may:

  1. Create an inquiry requesting additional documents or information

  2. Approve your account fully if all information aligns with our terms and conditions

⏱ The review usually takes up to 24 hours, but may vary depending on the current total volume of business account applications.

How will I know if you need more information?

If we need additional information from your side:

  • An inquiry will appear in the ‘Tickets’ section in the Support tab of your mobile App and Web

  • You will receive an email and push notification about the request for additional information

Timelines of the review and its result will depend on the provided information as well as the validity and legibility of provided documents.

I’ve submitted all the information, but my account is still limited — what now?

If your inquiry ticket has been closed but your account is still limited, please contact the Support team for further assistance.

Please note: After the review, we may determine that we’re unable to provide full access to our services for your business. This decision may be based on factors such as your business activities or risk levels that fall outside the scope of what we can support.

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