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I’m expecting a big payment to my account – how can I ensure everything goes smoothly?

Updated over a week ago

If you’re expecting a large incoming payment, you can take advantage of our Transfer Pre-Approval feature. This allows you to notify us in advance so we can review and pre-approve the transfer, helping to ensure a smoother and faster process once the funds arrive.

Please note:

  • Available only for fully established commercial legal entities (not available for freelancers, founder accounts and NPOs).

  • Available only for Pro, Enterprise, and Enterprise+ plans.

How do I request a transfer pre-approval, and what does the process look like?

  1. Notify us
    Start a support chat or contact your account manager with details of the expected incoming transfer.

  2. Upload documents
    An inquiry will appear in the ‘Tickets’ section under the Support tab (in both the mobile app and web platform). Please provide the requested documents and/or information there.

  3. Get notified about the decision
    Once all information is reviewed and transfer is pre-approved, you’ll receive an email confirmation.

What kind of documents might be required?

The specific documents depend on the nature of the payment, but typically include:

  • Invoices and transportation documents

  • Contracts

  • Work orders or service reports

  • Sales/purchase documentation

  • Source of funds statements

  • Any relevant agreements or correspondence

How far in advance can I request pre-approval?

You can request pre-approval up to 30 days before receiving an incoming transfer.

Does pre-approval result in faster processing?

Yes—pre-approved transfers are processed faster. In rare cases, additional checks may still be required e.g. if the actual transfer details differ from the pre-approved information or there are third-party compliance requests.

Is pre-approval required for every transfer?

No, this is an optional feature intended to support high-value transactions and provide you with peace of mind.

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