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I’m expecting a big payment to my account – how can I ensure everything goes smoothly?

Updated over a month ago

If you’re expecting a large incoming payment, you can take advantage of our feature to pre-approve transfers. This allows you to notify us in advance so we can review and pre-approve the transfer, helping to ensure a smoother and faster process once the funds arrive.

Please note:

  • Available only for fully established commercial legal entities (not available for freelancers, founder accounts, associations and non-profits)

  • Available only for Pro, Enterprise, and Enterprise+ plans

How do I request a transfer pre-approval, and what does the process look like?

  1. Notify us: Start a support chat or contact your personal Account Manager with details of the expected incoming transfer.

  2. Upload documents: An inquiry will appear in the ‘Tickets’ section under the Support tab (in both the mobile app and web platform). Please provide the requested documents and/or information there.

  3. Get notified about the decision: ​Once all information is reviewed, you will receive an email informing you whether the payment can be pre-approved.

What kind of documents might be required?

The specific documents to pre-approve transfers depend on the nature of the payment, but typically include:

  • Invoices and transportation documents

  • Contracts

  • Work orders or service reports

  • Sales/purchase documentation

  • Statements explaining the source of funds

  • Any relevant agreements or correspondence

How far in advance can I request pre-approval?

You can request a pre-approval up to 30 days before receiving an incoming transfer.

We recommend contacting our customer support team at least a few business days prior to the transfer.

Does pre-approval result in faster processing?

Yes—pre-approved transfers are processed faster. In rare cases, additional checks may still be required, for example if the actual transfer details differ from the pre-approved information or there are third-party compliance requests.

Is pre-approval required for every transfer?

No, this is an optional feature intended to support high-value transactions and provide you with peace of mind.

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