If you’re expecting a large incoming payment, you can take advantage of our feature to pre-approve transfers. This allows you to notify us in advance so we can review and pre-approve the transfer, helping to ensure a smoother and faster process once the funds arrive.
Please note:
Available only for fully established commercial legal entities (not available for freelancers, founder accounts, associations and non-profits)
Available only for Pro, Enterprise, and Enterprise+ plans
How do I request a transfer pre-approval, and what does the process look like?
Notify us
Start a support chat or contact your personal Account Manager with details of the expected incoming transfer.
Upload documents
An inquiry will appear in the ‘Tickets’ section under the Support tab (in both the mobile app and web platform). Please provide the requested documents and/or information there.
Get notified about the decision
Once all information is reviewed, you will receive an email informing you whether the payment can be pre-approved.
What kind of documents might be required?
The specific documents to pre-approve transfers depend on the nature of the payment, but typically include:
Invoices and transportation documents
Contracts
Work orders or service reports
Sales/purchase documentation
Statements explaining the source of funds
Any relevant agreements or correspondence
How far in advance can I request pre-approval?
You can request a pre-approval up to 30 days before receiving an incoming transfer.
We recommend contacting our customer support team at least a few business days prior to the transfer.
Does pre-approval result in faster processing?
Yes—pre-approved transfers are processed faster. In rare cases, additional checks may still be required, for example if the actual transfer details differ from the pre-approved information or there are third-party compliance requests.
Is pre-approval required for every transfer?
No, this is an optional feature intended to support high-value transactions and provide you with peace of mind.