If you’re expecting a large incoming payment, you can take advantage of our feature to pre-approve transfers. This allows you to notify us in advance so we can review and pre-approve the transfer, helping to ensure a smoother and faster process once the funds arrive.
Please note:
Available only for fully established commercial legal entities (not available for freelancers, founder accounts, associations and non-profits)
Available only for Pro, Enterprise, and Enterprise+ plans
How do I request a transfer pre-approval, and what does the process look like?
Notify us: Start a support chat or contact your personal Account Manager with details of the expected incoming transfer.
Upload documents: An inquiry will appear in the ‘Tickets’ section under the Support tab (in both the mobile app and web platform). Please provide the requested documents and/or information there.
Get notified about the decision: Once all information is reviewed, you will receive an email informing you whether the payment can be pre-approved.
What kind of documents might be required?
The specific documents to pre-approve transfers depend on the nature of the payment, but typically include:
Invoices and transportation documents
Contracts
Work orders or service reports
Sales/purchase documentation
Statements explaining the source of funds
Any relevant agreements or correspondence
How far in advance can I request pre-approval?
You can request a pre-approval up to 30 days before receiving an incoming transfer.
We recommend contacting our customer support team at least a few business days prior to the transfer.
Does pre-approval result in faster processing?
Yes—pre-approved transfers are processed faster. In rare cases, additional checks may still be required, for example if the actual transfer details differ from the pre-approved information or there are third-party compliance requests.
Is pre-approval required for every transfer?
No, this is an optional feature intended to support high-value transactions and provide you with peace of mind.