If you wish to return a POS terminal, please follow the steps below:
Contact our customer support team so we can register the return in our system
Take note of any fees that may relate to an early return of the terminal inside the minimum contract term here.
Payment terminals can be returned to the following address:
Vivid Money GmbH
Zimmerstrasse 78
Berlin 10117
Germany
Will I be charged if I don’t return the POS terminal?
Yes, if you do not return your terminal, the cost for this is EUR 320 + VAT.