When you select a payment terminal, you will see the current status of your terminal at the top:
Active – your terminal is ready to accept payments.
Inactive – your terminal is not receiving payments yet for one of the following reasons:
You have not completed setting up the terminal according to the setup guide .
The terminal has been blocked by Vivid. Please contact our customer support by chat or [email protected] to assist with this.
There is a technical issue. Please contact our customer support team to assist with this.
What card types are supported for payment?
For card payments on the payment terminal, the following providers are supported: girocard, Visa, Mastercard, American Express, Diners Club, Discover, JCB, Samsung Pay, Apple Pay, and Google Pay.
How do I find the passcodes for my terminal and what are they for?
In your Vivid account, you can view and change your passcodes for the payment terminal:
Click Get Paid
Click on the Terminals section
Click on the specific terminal you wish to use
Click on Passcodes
To view a passcode, click the eye symbol on the right side
If you wish to change the passcode, just delete the existing one and add a new one
Please note: it can take up to 3 hours for a new passcode to be synchronised with the terminal.
There are three types of passcodes linked to each terminal:
Transaction passcode – this must be used in order to see previous transactions on the terminal and to get to the Refunds section.
Settings passcode – to change the configuration of your terminal.
Refund passcode – this is an optional passcode that is required in order to issue a refund.
What information is available in my Vivid account?
All of the transactions made with the Merchant Account - this can be broken down by each terminal
The stores linked to each terminal
Terminal details and settings
How do I update the store address linked to the terminal or assign the terminal to a different store?
Please contact our customer support team via chat and we will assist you to do this.
If you are wanting to reassign the terminal to a different store, please ensure you have already added the new store in your account.
Can I integrate my cash register with the payment terminal?
This depends on whether the provider of your cash register supports our payment processing partner Adyen. Please contact your cash register provider to assist you with setting up an integration.