As a financial institution, we’re required to follow strict legal and compliance requirements that are translated into our eligibility criteria, internal policies and terms and conditions. If these requirements are not met, the onboarding process for the team member cannot be completed.
What are the possible reasons a team member cannot be onboarded?
There are several possible reasons, including:
Their first name, middle name and last name used in the invitation do not match with the team members ID/Passport submitted during verification.
They already have an account with Vivid, their attempt to accept the invitation results in the creation of a duplicate account.
Eligibility criteria not met: The team member may not meet the required criteria for identity verification. This can include missing, incomplete, or unsupported information. Learn more about eligibility criteria here:
Legal or regulatory requirements: Legal or regulatory requirements may result in restrictions to onboarding in specific cases. Financial institutions are required to carry out internal checks to ensure compliance with applicable regulations.
Can the exact reason for the decision be shared?
Due to legal and regulatory obligations, it is not always possible to share specific details about onboarding team member decisions.
Can I try onboarding the team member again?
In some cases, yes. If the issue was related to missing or incorrect information, onboarding may be attempted again once the details are reviewed and updated.