Make sure to promptly freeze your card to prevent unauthorized access to your funds. Review your transaction history to identify any previous payments made to the same merchant and confirm their legitimacy.

Afterward, contact our customer support team. We are available 24/7 to assist you promptly. You can reach us via the chat feature located at the bottom right corner of your business account, either through the Web Interface or the Vivid Money App. Look for this symbol and start a chat with us.