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What is the process for closing a Vivid Business account?
What is the process for closing a Vivid Business account?
Updated over a week ago

Closing a Business Vivid account involves several steps to ensure a smooth and secure process. While specific procedures may vary, here's a general guide on how you can initiate the account closure process:

  1. Contact Customer Support

    • Reach out to Vivid Business's customer support team via email or secure messaging within your online account portal.

    • Inform the customer support representative that you wish to close your account and inquire about the necessary steps.

  2. Provide Necessary Information

    • Be prepared to provide essential information to verify your identity and the legitimacy of the closure request. This may include account details, business information, and personal identification.

  3. Settle Outstanding Transactions

    • There is no Account Closure/Termination fee. But all fees associated with their transactions should be settled.

    • Ensure that all outstanding transactions, fees, or balances are settled before initiating the closure process. This may involve transferring funds, paying fees, or addressing any pending issues.

    • If there’s a levy on the account?

      If your account is restricted, please check the "Requests" tab on the website app menu to view the documentation or information needed. Our team may also contact you to help. You can also check the detailed information on why your account was blocked or restricted here.

  4. Review and Sign Closure Documents

    • Vivid Business may provide closure documents or agreements that outline the terms and conditions of closing your account. Review these documents carefully and sign where required.

  5. Cancel Automatic Payments or Transfers

    • If your account is linked to any automatic payments or transfers, make sure to cancel these arrangements to avoid any complications after closure.

  6. Confirm Closure Timeline

    • Confirm with customer support the expected timeline for the account closure process. This may include the time it takes to finalize the closure, clear any remaining balances, and provide you with confirmation of closure.

  7. Retrieve Documentation of Closure

    • Once the account closure is complete, request documentation or confirmation from Vivid Business indicating that the account has been closed successfully. This documentation may be important for record-keeping and future reference.

  8. Monitor Your Account:

    • Keep an eye on your account statements and communication from Vivid Business to ensure that the closure process is completed as expected. If you notice any discrepancies or have concerns, contact customer support immediately.

It's important to note that the specific procedures for closing a Business Vivid account may vary based on the policies and regulations. Always follow the guidance provided by customer support and adhere to any requirements outlined during the closure process. Additionally, consider seeking legal or financial advice if needed before closing a business account.

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