Vivid Business

If your physical card hasn't arrived yet, you can follow these steps:

Check the estimated delivery date and allow an extra 1-2 working days in case of any delays.

Double-check the address you provided during the order process.

Reach out to your neighbor or receptionist to see if the package was delivered to them by mistake.

If you still haven't received your card, please don't hesitate to contact customer support. We're here to assist you and can even help you with the process of reissuing a new physical card.

1. Check the estimated delivery date and allow an extra 1-2 working days in case of any delays.
2. Double-check the address you provided during the order process.
3. Reach out to your neighbor or receptionist to see if the package was delivered to them by mistake.
4. If you still haven't received your card, please don't hesitate to contact customer support. We're here to assist you and can even help you with the process of reissuing a new physical card.

My card hasn’t arrived yet, what should I do?

Find answers and get help from Intercom Support and Community Experts

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