SMS or push notification codes

Card details (except during online shopping)

Account login details and passwords (including those for Vivid and your linked email)

Never share your devices: Each team member should use their own device to log in.

Strong passwords: Ensure your password is:

Do not write down your password

Do not share your password, even with team members (each team member should have their own login credentials when invited to the business account)

Use biometric authentication (fingerprint or face ID) or a PIN code to log into your account.

Monitor your account: Regularly check transactions. Report any unrecognized or unauthorized transactions immediately via chat in your business account. We will help secure your account.

Spread your money wisely across different accounts.

Set up monthly limits for your card transactions.

Enable push notifications from Vivid Money for updates and alerts.

Email: Our official email address for Vivid Business is [email protected]. If you're a PILE customer, please use [email protected].

Live Chat: Available in the bottom right corner of the web interface, even from your business account application.

SMS: We only send login codes via SMS and will never request additional information. If you receive a suspicious SMS with a link, please read this article.

Website: Our only official website is www.vivid.money, where you can find information about our products and links to all our official social media channels.

Call Verification: If your business application is in progress or you’re inquiring about our services, our sales managers may call you to assist with onboarding. Verify the call using these numbers: