Eligibility
Currently, POS (Point-Of-Sale) terminals are available to all customers based in Germany with a General Business or Freelancer account. Each request is subjected to approval.
Who can order a POS terminal?
If you have the role of Owner, Admin or Assistant, you are able to order a POS terminal.
Steps for onboarding:
Complete the card acquiring application - the steps for this are here.
If you have already completed your card acquiring onboarding, you can proceed to the next steps
In your account, go to the ‘Get paid’ section
In the web version, you then must also click ‘Terminal Payments’
Click ‘Order terminal’
Follow the instructions to complete your order
That’s it! We will then review your order and, within 1 business day, you will know if your order request has been accepted or declined.
Order statuses
In the Vivid app, you can track the status of your terminal order:
Placed – we have received your order request, and it is currently being reviewed
Shipped – your order has been confirmed and is currently being sent to you
Delivered – delivery is complete
If the status of your order is Delivered but you have not received it, please contact customer support via chat so we can investigate this for you.
Declined – your order request has been declined
If your order has been declined, it is not possible for you to be provided with a POS terminal.
How many terminals can I order?
This depends on your type of business. Our team will assess each request to determine if a POS terminal can be provided to you.