If you’ve received an SMS or email from us containing a suspicious link, we strongly advise you not to open it. This is a scam. This link hasn’t been sent by us, even if you received it in the same thread as previous SMS messages or emails that we’ve sent you.

If you receive an SMS or email asking you to open an unofficial link that appears to be from Vivid, even if 'Vivid Money' is in the URL, it's not from us!

The webpage from this link will mimic our website or app and request your login information, such as your password, PIN codes, or codes received via SMS or email. We will never ask for such personal information. Please do not provide this data to anyone, even a Vivid employee.

You might also be asked for your card details. Remember, your full card details and CVV are only for online payments on merchant websites and apps – we will never request these details either.

After providing your information, someone pretending to work for Vivid may call you, asking you to complete suspicious operations, provide additional account data, or authorize transactions via your app. We will never call you once your account is open, and you should never confirm a payment on your Vivid app if you didn't initiate it yourself.

Als we contact met je moeten opnemen, doen we dat altijd via de supportchat in de Vivid-app of per e-mail. Voor de klantenservice van Vivid Business gebruiken we uitsluitend het e-mailadres [email protected].

Je kunt ook zakelijke aanbiedingen per post ontvangen. Deze brieven bevatten altijd een van de volgende reply-adressen: [email protected] of [email protected].

Let op: zodra je account is geopend, zullen we je nooit telefonisch benaderen of om extra informatie via sms vragen.

Op onze website vind je links naar al onze officiële socialmediakanalen. We nemen nooit contact met je op via andere pagina’s of externe bronnen.